Shipping policy

Shipping Policy

Crown Standard currently ships within New Zealand.

Processing times

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions or periods of high demand, processing may take slightly longer.

Shipping rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Where a free-shipping promotion applies, the qualifying order value and any exclusions will be shown on the website or at checkout.

Delivery estimates

Estimated delivery times are shown at checkout and begin after your order has been dispatched.

Delivery times may vary depending on:

Your location

Rural delivery requirements

Courier delays

Public holidays

Severe weather

Events outside our reasonable control

Delivery estimates are not guaranteed.

Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Tracking updates can sometimes take time to appear after the parcel has been collected.

Delivery address

Please check that your delivery address is complete and correct before placing your order.

Crown Standard is not responsible for delays or additional costs caused by an incomplete or incorrect address supplied by the customer.

Contact customersupport@crownstandard.nz as soon as possible if you notice an address error. We cannot guarantee changes once an order has been processed or dispatched.

Delayed, missing or damaged deliveries

Contact us if your order is significantly delayed, appears to be missing, or arrives damaged.

Please include:

Your order number

Your delivery address

Any tracking information

Clear photos if the parcel or products are damaged

We will work with the courier and help arrange an appropriate solution.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, which includes a statutory guarantee relating to delivery. �

New Zealand Legislation

Authority to leave

Where a customer or courier authorises a parcel to be left unattended, responsibility may pass once the parcel has been delivered to the authorised location.

Choose a secure delivery address wherever possible.

International shipping

Crown Standard does not currently offer international shipping unless specifically stated at checkout.

Contact

Crown Standard

Email: customersupport@crownstandard.nz

Website: crownstandard.nz